Last updated on November 20th, 2024 at 11:10 am
Land Rover Huntington is dedicated to providing the best service to its customers, including the provision of service loaner cars. These loaner vehicles are available to ensure convenience while your vehicle is being serviced. Below, you’ll find a detailed explanation of our policies regarding alternate transportation and service loaner cars. This guide is designed to help you understand Land Rover Loaner Car policy, with key points highlighted for easy reference.
What is a loaner car?
A loaner car is a temporary vehicle provided by a dealership, rental company, or service center to a customer whose own vehicle is undergoing repairs or maintenance. This service ensures that the customer remains mobile and is not inconvenienced while their vehicle is out of use.
The customer may use the loaner car for a specified period, after which they are expected to return it. This system allows customers to maintain their daily routines without interruption.
Alternate Transportation Policy
To ensure your convenience during your vehicle’s service, Land Rover Huntington offers various transportation options:
- Shuttle Service: We provide free shuttle service to local train stations, homes, or offices during our normal business hours.
- Loaner Cars: We have a limited number of loaner cars available for customers who schedule service appointments with us.
- Discounted Rentals: If a loaner car is not available, rental vehicles can be rented at discounted, competitive rates.
- Availability at Discretion: The provision of loaner cars is subject to the discretion of Land Rover Huntington.1
Land Rover Loaner Car Policy
To keep our loaner car program running smoothly and fairly, we have established the following guidelines:
Eligibility and Requirements
- Model Availability: We cannot promise the availability of a specific loaner car model on any particular day.
- Purchase Requirement: Loaner cars are only available to those who purchased their vehicle from Land Rover Huntington.
- Service Duration: A loaner car is provided if your vehicle’s service or repair will take more than 90 minutes.
- Driver Age: The person driving the loaner must be at least 21 years old.
- Authorized Driver: The loaner car must be driven by the person whose name is on the repair order or an immediate family member.
- Required Documents: You must present a valid driving license, insurance card, and a credit card (Visa, MasterCard, Discover, or American Express).
Responsibilities and Restrictions
- Damage Responsibility: Any damage to the loaner vehicle while in your possession is your responsibility. Contact your insurance company if an accident occurs.
- No Smoking or Pets: For health reasons, smoking and pets are not permitted in loaner vehicles.
- Personal Belongings: Please remove all personal items and debris before returning the loaner. Inform our staff if the interior needs cleaning.
- Lost Items: We are not responsible for any items left in the loaner car.
- Inclement Weather: We reserve the right to restrict loaner car availability during extreme weather conditions, such as snow or ice storms.
- Timely Return: Loaner cars must be returned within 24 hours after your vehicle’s service is completed. A fee of $75 per day applies for late returns.
- Geographical Restriction: Loaner vehicles are not allowed to leave New York State.
- Fuel Responsibility: You are responsible for refueling the loaner to the level it was when you received it.
- Traffic Violations: Any traffic tickets, toll violations, or other infractions are your responsibility and will be charged to the credit card on file.
What Types of Loaner Cars Does Land Rover Offer?
Land Rover Huntington offers various models of loaner cars, but they do not guarantee any specific model. The availability of these loaner cars is at the sole discretion of Land Rover Huntington.
(( Reference: We gathered this information from the official Land Rover website. For more details, please visit their website. ))
Who is Responsible for Maintenance and Repairs During Loaner Car Use?
Land Rover is responsible for covering the cost of any necessary maintenance or repairs during the loaner car rental period. But if there is major damage due to an accident or any damage to the external parts of the vehicle, then the customer is responsible for that.
That is why it is important to read the terms and conditions of the loaner car from Land Rover. Because minor damages are rectified by Land Rover itself. And the big loss has to be seen by the customer. If there is insurance then it will be very good for you.
How Do I Request a Loaner Car from Land Rover?
To request a loaner car from Land Rover, simply contact your local dealership and schedule an appointment for your vehicle’s maintenance or repair.
The dealership will then provide you with a loaner car while your vehicle is being serviced. It is important to note that loaner cars are subject to availability, so it is recommended to schedule your appointment in advance to ensure that a loaner car is available for your use.
Maintenance and Repairs During Loaner Car Use.
Land Rover takes pride in ensuring that its loaner cars are well-maintained and in excellent condition for its customers. Regular maintenance, such as oil changes and tyre rotations, is performed as needed to keep the loaner cars in top condition.
If any repairs are needed during the loaner car rental period, Land Rover will cover the charges of these repairs to ensure that the customer’s driving experience is not impacted.
What is the Return Policy for Land Rover Loaner Cars?
The return policy for Land Rover Huntington loaner cars is designed to ensure a smooth process for both you and the dealership.
Here are the key points of the return policy:
- Return Timeframe: Loaner cars must be returned within 24 hours of your vehicle’s service completion notice.
- Late Return Fee: If you fail to return the loaner car within the specified time, a charge of $75 per day will apply for each day the vehicle is not returned.
- Geographical Restriction: Loaner vehicles are not allowed to be driven out of New York State.
Can I Extend My Loaner Car Rental Period?
In some cases, it may be necessary to extend your loaner car rental period. To do so, simply contact your local dealership and request an extension. The dealership will review your request and let you know if an extension is possible. Please note that loaner cars are subject to availability, so extending your rental period may not always be possible.
Conclusion
Understanding the Land Rover loaner car policy is crucial for a smooth and efficient experience. These policies cover aspects like fuel charges, responsibility for damages, and restrictions on vehicle use. By adhering to these guidelines, customers can ensure a hassle-free process while their vehicle is being serviced or repaired. Always check the specific details with your local dealership to stay informed and prepared.
Faq’s
Can I request a specific model of loaner car?
They cannot guarantee the availability of specific loaner car models. Loaner cars are provided based on availability.
Is insurance included in the Land Rover loaner car policy?
Yes, insurance included in the Land Rover loaner car policy.
Are there any fees associated with the Land Rover loaner cars?
Yes, Land Rover may charge a fee for providing the loaner car. But it depends on many things. Like for how long you are taking the vehicle and which vehicle you are taking etc. Whenever you take a loaner car from Land Rover, read its term and condition carefully.
Can I smoke or bring pets in the loaner car?
No, smoking and pets are not allowed in the loaner car for health reasons.
What happens if I return the loaner car late?
If you return the loaner car later than 24 hours after your vehicle is ready, you will be charged $75 per day.
Am I responsible for refueling the loaner car?
Yes, you are responsible for refueling the loaner car to the level it was at when you received it.
Thanks for your visit.
(Essential Land Rover Loaner Car Policy Guide)
Disclaimer: The information provided in this article is for general informational purposes only. Land Rover loaner car policies may vary by dealership and location. For the most accurate and up-to-date details, please consult your local Land Rover dealership or visit the official Land Rover website. This article does not constitute professional advice.
